We want your Miorenza piece to feel right. Please contact us before sending an item back so we can provide the correct return instructions.
30-day returns
You may request a return of a non-custom item within 30 calendar days of delivery. Items must be unused, unworn, in their original condition and original packaging, with any included accessories. Please provide your order number or other proof of purchase.
Personalized and custom jewelry
Personalized and custom pieces are made to your specifications and cannot be returned for a change of mind. This exception does not apply to defects, damage or mistakes on our part, or where applicable law gives you a right to return. Please check names, engraving, sizes and other customization details carefully before ordering.
How to request a return
- Contact us with your order number, the item and the reason for your request. For damage, defects or an incorrect item, include photos where possible.
- We will review your request and provide the return address and instructions.
- Pack the item securely and retain your shipping receipt and tracking details. Do not send returns to the sender address on your parcel unless we confirm it.
Who pays return shipping?
For non-quality-related returns, the buyer pays the return shipping cost. If we sent an incorrect item or the item has a quality issue, Miorenza covers the necessary return shipping; contact us first to arrange this. Original shipping charges are not refunded for change-of-mind returns unless required by law. Refunds for faulty or incorrect goods include applicable shipping charges as required.
Refunds and exchanges
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds go to the original payment method. We aim to issue approved refunds within 7 business days; your bank or payment provider may take additional time to post the credit. For an exchange, contact us to discuss availability before sending your item back.
Order changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will help if work has not started. Custom orders generally cannot be changed or cancelled once production begins. Dispatched non-custom orders can be handled through the return process.
Quality support
Our pieces include a lifetime warranty for manufacturing quality issues. Contact us with proof of purchase and details so we can assess the issue and arrange an appropriate repair, replacement or other remedy. Normal wear, accidental damage, loss and damage caused by improper care are not manufacturing defects.
This policy does not restrict any rights or remedies provided by applicable consumer law.